Money Back Guarantee and Return Policy
MONEY BACK GUARANTEE
Gravity Gaming offers a 30 day money back guarantee on all of our systems. You can return the system if not completely satisfied within 30 days of receiving your products and/or from the date of delivery signature specified by FedEx/UPS tracking number. All systems returned are subject to a 10% restocking fee. Shipping costs and any customization options are not refundable, and we are not responsible for return shipping costs. Orders over $5,000 are not eligible for return. All returned merchandise must be accompanied by its original packaging, accessories and manuals. You must contact Gravity Gaming customer support for an RMA# prior to return of merchandise (firstname.lastname@example.org). We ask that you make sure when you place your order that you understand the product you are getting may not be changed once the order has gone into production. 10% Service fee on all canceled processed orders even if the order hasn’t shipped.
RETURN AND REPLACEMENT POLICY
You can return the system if not completely satisfied within 30 days. All transactions and premature order cancellations are subject to have a 10% restocking fee. All returned merchandise must be accompanied by its original packaging, accessories and manuals. You must contact Gravity Gaming customer support for an RMA# prior to return of merchandise.
Defective or DOA merchandise will be replaced with the same or equivalent item, upon return of the defective merchandise. Gravity Gaming reserves the right to use remanufactured or refurbished parts for repairs or DOA replacements. If support deems the DOA as a hardware problem we reserve the right to replace the specific part in the computer and not the whole system. Gravity Gaming is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from Gravity Gaming. Gravity Gaming is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from Gravity Gaming. Gravity Gaming will not replace, repair or refund any purchase if an item’s serial number does not match what was originally sold. There are absolutely no refunds for custom work (i.e custom paint, special order chassis, and custom cutouts). Gravity Gaming will be not be responsible for return or replacement shipping costs. The customer is responsible for setup return shipping. Limited warranty replacement does not cover damages or defects cause by: Shipping (beyond original shipment from Gravity Gaming), improper installation, misuse, modifications, unauthorized repair, adjustments, or excessive electrical power. Warranty and 30-day money back guarantee only applies to systems sold directly by Gravity Gaming or an authorized dealer. See Warranty page for more information.